How did Returning Officers get it so wrong? Did they assume the trend of reducing voter interest would continue, and fail to test their assumptions?
Would scenario planning have helped them?
And what about 'customer care' : the BBC has interviews with angry disenfranchised voters here http://ow.ly/1I4qo
which show that some were left queuing, not knowing what was going on.
If you were helping the UK Association of Electoral Administrators http://www.aea-elections.co.uk/default.jsp
to review and plan for the next one, what would you do?