I'm not great at making sure I have a firm and explicit contract with clients (above the brief for the work, the deliverables and the fee).
So I find myself staring at three empty days next week, which should have been spent running a workshop and now - because of the volcano - will be spent twiddling my thumbs and catching up with my filing. And of course, because no-one could predict this, the cancellation has happened at 13.30 on the Sunday when my role in the workshop was due to begin at 07.30 on the Monday.
We didn't agree anything about cancellations!
D'oh. Won't do that again.
But since I have, I'm keen to see what fellow training / faciltiator / coach / consultants think, and of course anyone from the client side who might be faced with an external person wanting to talk about cancellation fees in such circumstances.
- What's a reasonable cancellation fee policy?
- What's your experience of negotiating and enforcing these?
- What's reasonable for me to ask for, in this circumstance?
Looking forward to reading your responses.
Penny
Tags: cancellation, fee, volcano
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